Changes the assignee of the current active ticket.
Required API key scope: read-write.
newAssigneeId must reference an active employee with access to the ticket channel. The endpoint only works for the current ticket in the chat, and the ticket must already be active with an existing assignee.
Documentation Index
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Public API key generated in the YoLead UI.
Unix timestamp in milliseconds. Requests must be signed within a 5-minute window.
Hex HMAC-SHA256 signature over <timestamp>.<raw_body> using the API secret.
Ticket id. MongoDB ObjectId represented as a 24-character hexadecimal string.
^[0-9a-fA-F]{24}$"64f000000000000000000001"
Ticket assignee change.
MongoDB ObjectId represented as a 24-character hexadecimal string.
^[0-9a-fA-F]{24}$"64f000000000000000000001"
Ticket assignee changed.